Refund & Cancellation Policy
Last updated: August 9, 2026
1. What you are paying for
The only paid product on Vroomi is Vroomi Pro, a recurring subscription for salespeople that lets them publish listings and receive buyer matches. Vroomi never charges buyers, and Vroomi does not process payment for any vehicle.
2. Free trial
Vroomi Pro includes a 7-day free trial. You will not be charged during the trial. If you cancel before the trial ends, you pay nothing. If you do not cancel, your card is charged automatically when the trial ends and on each renewal date after that.
3. Cancelling
You can cancel at any time from Billing inside your account. Cancellation takes effect at the end of the current billing period — you keep access, and your listings stay visible to buyers, until that date. We do not pro-rate partial periods.
4. Refunds
- Within 7 days of a charge: if you were charged unintentionally (for example you meant to cancel during the trial) and have not actively used Pro features in that period, email us and we will refund that charge in full.
- Duplicate or incorrect charges: refunded in full, always.
- Otherwise: subscription periods already used are non-refundable. You keep access for the remainder of the period you paid for.
5. Failed payments
If a renewal payment fails, we retry it and email you. Your account stays active during the retry window so you can update your card in Billing. If payment ultimately fails, the subscription is cancelled and your listings are hidden from buyers until you resubscribe. Your listings and data are not deleted.
6. Taxes
Applicable sales tax, VAT, or GST is calculated and shown at checkout based on your location and is included on the receipt sent to you after each payment.
7. Vehicle purchases
Vroomi is not a party to any vehicle sale. Deposits, payments, refunds, and returns for a vehicle are entirely between you and the salesperson or dealership. Contact them directly for anything related to a vehicle transaction.
8. How to request a refund
Email support@vroomiapp.com from the address on your account with the date and amount of the charge. We respond within 3 business days, and approved refunds are returned to your original payment method within 5–10 business days.